Privacy Policy

Painfree Painting (ABN 78 638 012 816) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. It applies to our website at painfreepainting.com.au and to our dealings with customers, suppliers and enquirers.

What we collect

We only collect information we need to quote and carry out painting work. That typically includes:

• Your name, phone number and email address
• The address or suburb of the property to be painted
• Details of the work you’re enquiring about, including any notes, plans or photos you send us
• Records of our correspondence, quotes and invoices
• Standard website analytics data such as pages visited, approximate location and device type

We do not collect sensitive information, and we do not store credit card details on our website.

How we use it

We use your information to:

• Respond to your enquiry and arrange a site visit
• Prepare and send quotes, schedules and invoices
• Carry out and manage the painting work, including coordinating with builders or trades on your job
• Keep records required for tax, insurance, warranty and QBCC licensing purposes
• Improve our website and services

We will only send you marketing material if you have asked for it, and every message will include a way to opt out.

Photos of completed work

We photograph our finished work for our portfolio, website and social media. These photos show the painting only, never identifying details such as a street number, personal belongings or people, and we will ask your permission before publishing images of the interior of a private home. If you’d rather we didn’t photograph your job at all, just tell us.

AI-generated and stock imagery

Some visual assets on our website, service pages, and marketing materials are stock photographs or AI-generated concept images used strictly for illustrative purposes. These images represent design styles, color palettes, and finishing standards, and do not depict actual client properties or individuals unless specifically noted as a real project showcase.

Who we share it with

We do not sell or rent your personal information. We may share it with third parties who help us run the business, for example our accountant, our email and website hosting providers, insurers, and subcontracted painters working on your job, and only to the extent they need it. Some of these providers may store data overseas. We may also disclose information where required by law.

Cookies and analytics

Our website uses cookies and third-party analytics to understand how visitors use the site. This data is aggregated and does not identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

Storage and security

Your information is held in password-protected email and accounting systems, and in paper records where necessary. We take reasonable steps to protect it from misuse, loss and unauthorised access. We keep records for as long as we need them for the purpose collected and for any period required by law, generally seven years for financial records, then securely destroy or de-identify them.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time. Email admin@painfreepainting.com.au and we’ll respond within 30 days. We may need to verify your identity first. If we can’t give you access, we’ll explain why in writing.

Complaints

If you think we’ve mishandled your personal information, contact us first and we’ll work with you to sort it out. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

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